I don’t know how Marshall only got a 3.5. in these reviews. That’s ridiculous! I’ve bought from Nick Thiele twice. He and his team are knowledgeable, professional, fair, and always forthcoming. Above and beyond. Kudos!
Dry Ridge Toyota is an excellent place to purchase an automobile. Jacob and Hunter answered all my questions. My experience was wonderful and stress free.
The Toyota dealerships in and around Cincinnati I.e. KINGS seem to think they are above good customer service. Fed up we went South about an hour from our home. Seems like a big inconvenience but we weren’t going to compromise on quality so it had to be a Toyota, and we thought why put up with Rude, Cocky, Arrogant Sales people and managers who can’t be bothered with the details and pricing we felt were part of good customer service. Going South was the best decision we made! Marshall Dry Ridge Toyota listened, attentively, from the sales ...
My mother purchased a 2019 Corolla this past weekend. It was a great experience over all. Even so, I really want to give kudos to Michael Adams, Larry Abney , and especially to Julie Schulze. It was a pleasure to work with you and thanks again.
This is about the service center. I bought a certified 4runner and I get two checkups. I've been to that service center with other Toyota's and I never have any trouble with them. A lot of the service guys have been there for years, so they know Toyota's and they're good at what they do. They can take their experience from the previous Toyota models that they've worked on. They have a little gym and wifi and a little restaurant and she's very nice lady. The waiting area is clean and comfortable.
Great service with friendly, honest customer service! I wouldn't my take vehicles anywhere else I can always count on a quick, reasonable vehicle service.
The folks at Marshall were great! Kudos to Jordan, Chris and Bonnie for making the purchase of my daughter's new Sienna easy! Can't imagine a better experience.
From the time I walked in to the time I drove my new Camry off the lot, my buying experience was amazing. The sales team were genuinely friendly and warm, and they made sure that I was comfortable and stress free as possible. They never once tried to pressure me, or made me feel uncomfortable. I was in and out within 3 hours and drove off with a huge smile on my face! I would recommend this dealership to anyone. Thanks guys!!
The service staff at Dry Ridge Toyota is friendly and fast. The staff as been accommodating to me over the last 3 years I've brought my car. Recently when I was feeling " under the weather" the staff made me a hot tea with honey.
Randy and Scott was amazing! They were very helpful for my husband and I making our purchase. Very friendly and pleasure to deal with it.
Sales team was very professional and easy to work with, gave the impression our business was a priority. Willingness to negotiate and meet our needs helped decide our choice to purchase from Dry Ridge Toyota. Will definitely return when it's time to purchase another vehicle and will recommend friends and family do so as well
Scott Reid was easy to work with. We got a very fair deal on our used vehicle and were happy with the whole experience. I wish purchasing a vehicle was always this easy.
A HUGE shout out to Dave Boone, Billy Reed, Austin Brake and the entire Marshall Toyota crew for making our recent purchase of a Camry a VERY pleasant experience. We felt spoiled from the moment we walked into the dealership. They woked so hard, to make sure everything was "just right", answering any questions we had, showing us all we needed to know, while making us feel a part of the "Toyota Family!" I HIGHLY recommend contacting them should you find yourself needing a new or used car. YOU WILL NOT REGRET IT! We LOVE our ...
First time buying a car and everyone was very helpful. Bob Snow was awesome about talking things through and letting me decide what to do next. Felt no pressure and I was remembered when I visited again weeks later!
I bought a used Corolla from Dry Ridge Toyota, I started having VVT problems with it about 6 months ago. I was still barely under warranty. Their mechanic, Woody tackled this problem time and time again. It was a frustrating experience, but I knew it wasn't their fault, more than likely it was the factories fault or the parts suppliers fault. Woody, their master mechanic and Kentucky Davis, their service supervisor never gave up and they were always looking for a solution. They even got in a engineer to take a look at my car. They definitely went above and ...
My car was leaking oil while travelling from Canada on I-75. Mark Eldridge took it in right away and had the oil leak fixed. I was very pleased with the work and tremendous service.
My wife and I recently purchased a new 2016 Toyota Rav 4 / Hybrid Limited AWD SUV from Dry Ridge Toyota, Dry Ridge, Kentucky. The completely enjoyable buying experience they totally immersed us in, absolutely renewed our faith in the car shopping experience. We found everyone we can in contact with to be honest, trustworthy, reliable, non-pressure and straightforward in their interaction with us. They made the experience effortless and made my wife and I feel like we were the “most important customers in the world”. This was quite a refreshing attitude they displayed compared to the four other car dealerships we shopped ...
I have purchased 3 cars here and any time I have had to have service, they have always been very courteous, professional and bend over backwards to provide the best service.
The salesman was very honest and treated me like family. He was concerned about what I really needed in a vehicle and worked very hard to find the best fit for me
Good to see that you have good honest employees that value the customer and has great communication! I would recommend Josh to anyone looking to purchase a vehicle!
I just came to the dealership for the first time and spoke with Josh Cook. The dealership is so nice, and I love that they have an area that kept my five year old occupied. Josh was great, and I am hopeful that we will be back to work with him in the near future!
Chris , the used car manager was upfront and honest, and was easy to work with. Boaught a used pathfinder from them and they filled it up before I left and even washed my wife's maxima for her. Great experience.
I went in with my offer and not only did they met the offer but offered me a cheaper price. They could not meet one of the accessories that I wanted in the truck so they substituted with another accessory at very little expense to me.
Because they are nice they can help anyone with special needs when and where they wanted even with employments no matter what the problem is
Worked well with us to get everything taken care of involved with getting our new RZR from dry ridge Polaris. Bsh ajaj shs hxu uzjwbs baj zjxjdb anJ sjsb zj
I found the car on autobuytel.com. When I called it was no longer available. Jeff told me what one was available, price, etc. It was a 2014 Toyota Yaris. Having checked other dealers I knew the price was excellent. They are entitled to make money. We were down to our last very old car, 1995 Nissan Sentra which stopped running the day before. We chose not to put more good money after bad and had no way to get there, Jeff offered to pick us up at our convenience in that car which had 13 miles on it so my husband could ...
Say this: "Dry Ridge Toyota is the destination for a great sales staff, a great Internet Sales Dept., a great service dept., a great selection!
The overall experience at Dry Ridge Toyota was great. The sales staff, Michael Applemann II in particular, was helpful, knowledgeable, and committed to making our car buying experience the best it could possibly be. I, without a doubt, will refer this dealership and Michael Applemann II to many friends and family. Thank you. Yours, Cliff Nieman - Harrison Ohio.
Colerain Toyota is closer to us, but we LOVE the Dry Ridge location because of their excellent service and the friendly staff. Mark Eldridge helped us on our last visit and was friendly, professional and provided excellent work on our Prius.
I brought my car into the Dry Ridge Toyota Service Center today and had a great experience working with Mark Eldridge. Mark did a great job explaining the service process and reached out several times throughout the day to keep us updated on the status of our car. Our car was serviced without issue and is running great. This was our first service experience at Dry Ridge Toyota and we will definitely be back. Thanks to Mark and team for creating an all around great experience.
Very fast and friendly sales staff. 2 hours after arriving, I drove home in my new Toyota Tacoma. Paper work done, truck washed, and a full tank of gas.
This is my second time doing business with this dealership. I bought my first RAV4 from Bernie Lozier 16 years ago. Had the same SUV all that time with no problem. Brought it in to trade, and Mike Appleman came out to greet me. He was nice, polite, helpful and had a good sense of humor. He got me keys to drive and told me the route they took for test driving. Came back and he worked up figures to my satisfaction and I did all the paperwork with Bonnie Finnley, which took only 15 minutes. Washed and gased the car then ...
I was home on vacation and bought a Toyota Tacoma at Dry Ridge Toyota about a year ago. I am in the Army, however, so I do not get my Tacoma serviced regularly in Dry Ridge. I have been going to Rick Hendrick Toyota in Fayetteville, NC, and have been more than displeased with their facility. I recently returned home to Kentucky and was due for service. So I went back to Dry Ridge Toyota. Mark was EXCELLENT!! He repaired my left rear tire that the facility in NC said that they would not repair. He also informed me that ...
Excellent customer service provided by Mark Eldridge. I take all my vehicles over there for servicing and he gives good guide lines and maintenance advice. Even though there is a Toyota dealership in Florence closre to me but I drive 30 miles to Toyota Dryridge where the service is always Superb. Thank you Mark from me and my daughter and my family.
From Gabe McClure to Mike Griese and Bonnie Finley I felt well taken care of and heard. They were all great people to work with so I ended up leaving the lot with the car I wanted at a price I could afford. I will without question recommend Dry Ridge Toyota to others. As a matter of fact I have already given a family member Gabe's card. They were also great to my sons who were there with me and who are car crazy and actually had more questions than me. Particularly the teenager who will be driving in ...
Both my wife and I have bought cars over the years, and we both agreed that this was the most pleasant experience we had ever had. From the time we walked into the door and met with Scott, we felt welcome and part of the family. There was no pressure or pushy sales tactics. Scott showed us our options, discussed what we were looking for, and explained things and answered any questions we had. When we took a test drive, he took us through town, along country roads and on the Interstate which gave us a true measure of the ...
This is the 4th automobile I have purchased from Mr. Lozier. He has always been helpful, informed, and patient with me during the buying process. There is no pressure to buy now ! Thanks.
They people were very polite and great to work with. They made the experience a pleasant and easy one. The facilities were very clean and inviting. This is our second purchase from them and we wouldn't go anywhere else. We would recommend them to anyone.
I didn't plan to shop at Dry Ridge. I knew the exact car I wanted, and had requested a handful of quotes from other dealerships. I was familiar with all of the "hidden" fees in the business, and had already secured what would have been a fair deal at Kerry Toyota in Florence. Because I drove from the South, I passed Dry Ridge on my way to Florence. I walked in, knowing that it wouldn't hurt to show them Kerry's offer and see if they could work with it (besides, it would shorten my drive ...
Nice people and great customer service. Excellent facility with play area for children, a gym and cafe. Would highly recommend! The experience was 100 times better than other northern KY Toyota dealers.
The vehicle I purchased was incredible, the salesman was very friendly and accomodating. The overall experience was the best I have had in many years, and I recomend the dealer to my friends.
Everyone that I dealt with at the dealership while buying my new 2013 Toyota Avalon Limited Hybrid was very nice and very helpful. Steve Begley my sales associate went above and beyond during the deal process. I live in Covington Ky, but was willing to drive the distance to Dry Ridge Toyota because their prices were lower than all of the Toyota dealerships here in the Northern Kentucky area. I am a loyal customer when it comes to taking my vehicle in for service so I look forward to taking my Toyota to them to have service done on it. I ...
I just got a new Scion from Dry Ridge Toyota, and I could not have had a better experience! The sales team (especially Trey) was extremely friendly and professional, and they worked to get me an amazing price on a great car. The showroom was beautiful, the sales process was very low-pressure and customer-focused, and the price was unbelievable. I cannot say enough good things about Dry Ridge Toyota. They have definitely become our new car dealer.
Once again, I had a GREAT experience at Dry Ridge Toyota. They got me right in and took care of my truck right away. For what it's worth, I did get to try the in-store "diner", and it's fantastic! (I'm not kidding.). Sorry I've been a bit delayed at getting this write-up in for you, but I do want to pass on that I appreciate the GREAT service and want to re-pay by getting it in ! Richard
I drive 30 minutes to Dryridge Toyota for my SUV to be serviced because of the high quality customer service offered. The appointment times offered are flexible and the work is always completed in a timely manner. I also appreciate the the super friendly atmosphere. I can get a bite to eat at the little deli and watch tv or workout in the mini gym if I'm in the mood. Overall I highly recommend this dealership to anyone who is looking to be treated as valued customer even after they leave the lot with a new or used vehicle!
My wife and I recently purchased a 2013 Toyota Tundra from George Tierney and added accessories to it with the help of Mike Griese. Both gentlemen were very professional, and had a "low pressure" sales presence about them, which is why we decided to buy from Dry Ridge Toyota. We had looked at a dealer that was closer to where we live but were "turned off" by their high pressure sales tactics. We love our Tundra and feel we got a very fair price on it. We will definitly consider purchasing another vehicle from them.
Gabe/Mike/Aaron - All three went above and beyond to make sure my wife and I were satisfied and had a great experience at Dryridge Toyota. I would recommend them to anyone and I will be buying cars there from now on.
Upon arrival at Dry Ridge Toyota Scion, we were greeted by Kyle Ganshirt in a very professional and friendly way. At no time did Kyle pressure us into any kind of purchase and answered all questions we had. He was very instrumental in describing the model we were interested in and explained all options. We asked if we could look around and if he could get back with us later, 30 mins. or so later, in the showroom we had questions about a car on display and he was more than willing to answer any and all of our questions about ...
We were very impressed with how quickly the service department resolved the issue of our power steering. Mark Eldridge contacted us with the status and was very professional and helpful. We highly recommend Dry Ridge Toyota for their Service Department. The Highlander runs very well and the repaired our brakes which we had no idea that they were in bad shape due to the Service Department doing an overall check. We were glad they did that.
I had an awesome experience at Dry Ridge. First of all, I went there instead of Toyota in Florence, because my buying experience 4 yrs ago was painfully awful. Went into Dry Ridge on a Thursday, expecting to just look and take a test drive of a 2013 Tacoma. Instead, I got some solid and fair numbers and two days later, went back and purchased the truck. Haven't regretted it since. Love the vehicle and love the atmosphere and the people who I dealt with. Will definitely go back for my next Toyota purchase, although I love my new truck so ...
Finally!!! A dealership that understands the value of good customer service! We will go back for all our future needs! Thank you for treating us with respect and being honest and fair!
George was very helpful and very nice. No pressure to purchase from George. He made the whole car buying experience pleasant. I love my new toyota and it was cleaned, fueled up and ready to go.
Everyone I encountered at Dry Ridge Toyota was pleasant, prompt, knowledgeable and courteous. The finance manager was focused and well organized. The sales staff was very knowledgeable about the vehicles, and not high pressure at all. They did a great job of walking us through the functions and features of the vehicle before we drove it off the lot. I felt that the tone of the whole experience was friendly and consultative. Buying a car can be a stressful experience, but the employees at Dry Ridge Toyota do everything they can to take the stress out of the situation, making ...
Aprroximately, a year ago I found and bought a used Solara convertible online from this dealer. The purchasing experience was normal no particular outstanding events. The staff was friendly, knowledgable and helpful. I have found most dealers are amenable to work with when you're buying a car. The true experience started when I brought the car back for maintenance. I have dealt with 5 dealers in my lifetime and this is where I find most dealers drop the ball. I could write a book about the poor experiences I have had at other dealers. I fact my last dealing was ...
I recently bought a 2013 Camry here, and have loved the service I have received thus far. I was able to bring my car in for service, get lunch, enjoy the fire, use WiFi to work on work, and enjoy free drinks in the café. Everyone was very helpful, and willing to answer questions I had!
Mark was by far the best employee I have come in contact with at Dry Ridge Toyota. Due to previous rudeness experienced in the body shop, I have been avoiding getting any type of maintenance done there. It, however, was mandatory for me to get a transmission flush at the dealership, so I was forced to go back. It turned into a great experience though, because Mark was such a helpful, caring, and patient employee. I will definitely return for general maintenance needs and hopefully will experience the same kindness that Mark showed me and get to work with him ...
Mark was very kind in explaining our recommended service and the lifetime extended warranty program with the transmission. He listened, sat down and talked, and treated you with respect and honesty..
Overall experience with Dry Ridge Toyota has always been excellent. The service department is always very friendly. Getting an appointment that works with my schedule has never been a problem.
My buying experiance was great. I live almost 200 miles from Dry Ridge. Because I have dealt with them previously I did not hesitate to go back to them. This is the third vehicle I have bought from Larry Lawson. One thing I like about Dry Ridge Toyota is they post internet prices on line with their inventory. They met the price that I was looking for and gave me and excellent rate on financing though Toyota Motor Credit. This was my tenth Toyota.
Had a good experience. Went to buy used and decided to get a new Camry. Price was lowest around. I will only buy A Toyota and I am sure I will return to Dry Ridge for my next one.
I have tried (pretty much) most all of the Toyota dealerships around Cincinnati/N. KY. While not the largest, it's easily the nicest ! In my opinion, it's really easy to get to also because even during rush hour, traffic south of Florence is much lighter than everywhere else. I didn't get to try it out, but they do have a coffee-shop style cafe that looks real nice and even an exercise room w/ treadmills and a weight machine. The Service Department was great. They were able to get me in quickly on very short notice, and (compared ...
Dry Ridge Toyota is a great dealer. I gave 5 stars because this is where I go in to get my suzuki grand vitara serviced, and they always do a superb job. Not only are they friendly, but they really talk to you and help you out, and you also get a car wash! I go to Dry Ridge Toyota because they take great care of my car and I am always pleased with the outcomes and prices.
I felt zero pressure at this dealership. Everyone was very friendly and the service was EXCELLENT!!!! Thanks Dry Ridge Toyota. I LOVE MY TOYOTA CAMRY!
Everything about my visit was great. The employees gave me a couple minutes to look around and then catered to my every need. The sales associate Bennie was so nice and friendly. It was like doing business with an old friend. He gave me a tour of the facility and kept me informed, and entertained, every step of the way. I'm usually nervous when making big purchases but everyone was so friendly I immediately felt at ease.
I was late for my 9 am appointment due to poor road conditions. Mark was very accommodating and took care of my vehicle when I brought it in later the same day.
Mark was very friendly. He was honest about the needed service for our vehicle. He was very knowledgeable about the operation of our vehicle. He was helpful letting us know about the factory warranty left on our car and about the extended service warranty we have on our car and when it will expire. We were very happy we chose Dry Ridge Toyota to purchase of car and continue to get our car serviced there. They are a very friendly group of people there and care about the people that not only buy there cars there, but get them serviced ...
Service was performed efficiently and waiting area is comfortable and inviting. Mark took time to listen to my concerns about the vehicle, troubleshoot and come up with a satisfactory solution.
I purchased a new Sienna in 2003 at Dry Ridge Toyota. My experience then was very positive and nothing has changed over the years. The van has only been serviced at this dealership because I have been exceptionally pleased with their friendliness, truthfulness and work. The one thing I appreciate is their ability to complete the service within their estimated timeline. I also appreciate people like Mark Eldridge, and the other service writers who have been very helpful with my questions and concerns. I was very impressed with Mark on this last visit as he kept me informed about my vehicle ...
Mark Eldridge in Service delivers quality and friendly customer service. He is by far the most impressive auto customer service person I've worked with in my 26 years of owning a vehicle. Honesty, integrity, and courtesy are three words to describe Mark. Please commend him on his work. Thank you
After a little bit of a fight with the sales manager over the warranty. But eventually the sales manager decided to work with me, and get the job done. But mark in the service department was a wonderful help. As he took my side help push it through.
My husband and I had a good experience while shopping for our new Camry at Dry Ridge Toyota. We initially just stopped to test drive a car, but ended up driving away in one.
I brought my Camry in for 15,000 mile service and Daniel took great care of me. Great service, quick turnaround, quality work, happy customer!
I rated Dry Ridge Toyota with the highest rating because of their service and friendliness, especialy Mark Eldridge, He was very busy the day I was there, but still took time to take care of my special needs. There is a Toyota dealership alot closer to where I live but I drive 30 miles to get my truck serviced because of people like Mark and all the employees at the Dry Ridge Toyota.
Starting with my first contact to Dry Ridge Toyota and having the opportunity to speak with Steve Payne..our entire experience was very positive. Steve was extremely helpful and provided professional and friendly assistance every step of the way in our purchase of our vehicle. I will recommend Dry Ridge Toyota to anyone that I know that is looking for a vehicle. Sincerely, Mary K Allhoff
I live in New Paris Ohio. I have been looking for a used Tundra for over a year. I could not find the quality and price I was looking for in my area. I searched the internet and found the truck I was looking for. After calling the dealership, I decided to drive approx. 120 miles to check it out. Everyone I dealt with was friendly and made purchasing my truck enjoyable and painless. I wish all dealerships made it this easy. When I am ready to purchase another vehicle I will make the drive to Dry Ridge Toyota.
Bennie was wonderful in helping to find the perfect car! I went to look at a CTS & drove away with a 2006 Avalon; he asked me a few questions and knew exactly what I was looking for. Thanks Bennie, I couldn't be happier! S Wood
Mike and Chris were great with me. I am a single mom and it took me awhile to figure out what I wanted. They listed the pros and cons on all the cars I drove. Thanks I love my new car!!!! Tracy
Just purchase a 2010 rav4, used, from Bennie Niece. Bennie was very helpful and friendly from the start. The vehicle we bought had just been taken in on trade and not even in the system yet, but he didnt give up until he got us in the price range we wanted with a great warranty. While we waited he made sure the car got serviced, washed, and even schealed a full detail later on in the week. All together we left very satisfied. The staff and financial advisers were great to work with also. GREAT PLACE TO BUY A VEHICLE.
Late on Dec 30, 2011, while driving from Ottawa, Ontario, Canada, on I71 on route to Arizona for the winter, we had stopped for gas when my wife noticed that my spare tire was showing below the profile of my Toyota Sienna. I immediately contacted the closest Toyota dealer - Dry Ridge Toyota, and they said "bring her on down!”. When I arrived, 30 minutes later, at the dealership the service crew immediately assigned a service tech to my vehicle. We were directed into your fabulous customer lounge area and were made comfortable. Within 15 minutes, the problem was identified (the Toyota service ...
Best car buying experience ever! The finance guy that we worked with was friendly and down to earth. Melissa was fast and worked to get us in and out as fast as possible.
I am happy to report that my husband and I just purchased our 5th Toyota from Dry Ridge on Friday June 29th. Before coming to the dealership I had an extensive phone conversation with Steve in finance, who was able to answer each and every question without hesitation. When arriving at the dealership we worked with Bernie and Mike G, who were very knowledgeable, helpful, courteous and professional. I recommend Dry Ridge Toyota to all friends and family as I am certain that Dry Ridge is the only place to purchase a vehicle Hassle Free. I also would like to ...
The staff at Dry Ridge Toyota is very knowledgeable, helpful and patient. The personal attention from Rob Marshall (Dry Ridge Toyota’s Owner) was very much appreciated. Many thanks to Kyle Ganshirt, Bonnie Finley and Randy Moore for their dedication to customer service. We love our beautiful new Toyota Tacoma! We will highly recommend Dry Ridge Toyota to all our family and friends. Thank you. Tony and Lyn Tuttle
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